Autocavo

PRIVACY POLICY

VERSION: 2.2

Effective Date: March 19, 2021

Autocavo Privacy Policy

autocavo is committed to maintaining effective and meaningful privacy protections for our customers. This is the Privacy Policy for the autocavo application and is intended to ensure that you are aware of what personal data autocavo collects from you and how we use that data as the data controller.

This Privacy Policy provides information on the processing of your personal data as a result of being (i) one of our customers, (ii) a visitor to the autocavo.com website, (iii) a participant in the autocavoFleet program, (iv) a visitor to the autocavoFleet registration website (the "Site") (v) a user of the autocavoFleet web-based and/or mobile applications (collectively, the "App").

When we use the words “autocavo”, “we”, “us”, or “our” in this document we are referring to autocavo. When we use the words “you”, “your”, or “yours” we are referring to an autocavo customer, owner, operator or user of a vehicle equipped with an installed and activated autocavo onboard diagnostics (OBD) device.

This Privacy Policy covers information relating to customer accounts, vehicles (including identification, condition/status and geolocation), vehicle operation and maintenance, and driver and driving behavior information.

This Privacy Policy may be changed over time. You are advised to regularly review the Privacy Policy for possible changes.

Special Notice – Driver and Age Restriction

The autocavoFleet application and the information or advice contained in the App are intended for motorists, fleet motorists and fleet management only. The App or the OBD device may not be used by any person who is not legally entitled to drive a motor vehicle. We will not deliberately collect, use, provide or process in any form, any personal information of children under the age of 13. We therefore also ask you, if you are under 13 years old, please do not send us your personal information (for example, your name, address and email address).

When is this Privacy Policy applicable?

In the App you may find links to other websites or applications. Although these websites or applications are selected with care, we are not responsible for the processing of your personal data through these websites or applications. This Privacy Policy is therefore not applicable to the use of such websites or applications.

Information We Collect

We collect and store the following kinds of information from you, from the OBD device installed in your vehicle(s), from data you enter into the App and data about you from third-party partners as described below.

Your Customer Account Information

  • Information you provide to us in order to create your autocavoFleet customer account including your name, company name, address, contact phone number, email address and password;
  • Information you provide to us for billing purposes, including your credit card or bank account information;
  • Information you may provide to us if you contact Customer Service with a question or a complaint such as certain personal information you may provide to identify yourself, your contact details and other information to help us respond to your inquiry;

Your Vehicle Information

  • Information we collect when you install the OBD device into your vehicle such as the Vehicle Identification Number (VIN) in order to determine its make/model/year;
  • Information about your vehicle’s license plate number (if you optionally input this information);
  • Information about your vehicle’s state including ignition status, battery, odometer reading, fuel level, active Diagnostic Trouble Codes (DTC), engine hours, idling, vehicle speed and whether the vehicle is moving or not;

Driver Information

  • The name of a driver assigned to a particular vehicle (if you optionally input this information);

Trip and Geolocation Information

  • Information about the location of your vehicle including the last known reported location, breadcrumb trails of GPS locations measured during a trip from ignition on to ignition off;
  • Information related to driving events by vehicle to include the name of the assigned driver, their calculated driving score, number of trips driven, date, time and duration of the trip, any detected speeding, rapid acceleration or harsh braking events and the date, time and geolocation of the event;
  • Information related to geofence locations created by you that may indicate locations of interest to you including location names and their physical address and/or geolocation;

Maintenance Information

  • Information about your vehicle’s recommended maintenance and service intervals based on your VIN, vehicle mileage (whether collected automatically through the OBD device or manually input by you), the vehicle’s Original Equipment Manufacturer (OEM) service recommendations and information related to your vehicle’s service history;

Notification Information

  • Information about notifications sent to you due to the triggering of events such as geofence, ignition, check engine, maintenance, DTCs, idling, speeding and harsh driving alerts;
  • Information about your communication preferences for notifications such as email addresses and phone numbers for SMS and voice notifications.

How We Collect Your Information

We collect the above information from you when you use the Site, the App, from the OBD device when it is installed and activated in your vehicle.

How Autocavo Communicates with You

autocavo may contact you about the Service, including your account, service or product-related issues and updates or for other reasons listed below. Notification may be through phone calls, email, in-App messaging, text/SMS, or other electronic means.

Other reasons we may communicate with you include:

  1. Development and improvement of products and services

autocavo may conduct market research with its customers through the use of surveys. We use your responses to such surveys for quality assessments and to improve your customer experience. If you choose to participate in our surveys, we may process the personal data provided by you (including your name, address and email address).

  • General Offers

As a customer of autocavo and user of the App, you may receive general offers and information from autocavo ("General Offers").

With General Offers, we would like to notify you of autocavo products, events and promotions that may be of interest to you. Such General Offers may include but are not limited to the issue of:

  • Electronic newsletters with offers and general information
  • Discount coupons for autocavo services and products
  • Discount coupons and discounts or other offers from autocavo partners

You may receive your General Offers by regular mail, email, through the App, social media, coupons or any other digital channels used by you. For sending you General Offers, we may process the personal data provided by you (including your name, address and email address).

You can at any time stop receiving General Offers by opting out via the App settings. We will delete or render anonymous any personal data that is no longer needed to serve you with General Offers.

  • Personalized Offers

As a customer of autocavo, user of the App or a member of our autocavoFleet program, you may receive offers from autocavo that are tailored towards your personal preferences based on analyzing your vehicle OEM service recommendations, service history, surveys, the autocavoFleet program and your use of the Site, Apps and other digital channels ("Personalized Offers").

With Personalized Offers, we would like to notify you of autocavo products, events and promotions that we believe may be of interest to you. Such Personalized Offers may include but are not limited to the issue of:

  • Discount coupons for autocavo services and products.
  • Discount coupons and discounts or other offers from autocavo partners

You may receive your Personalized Offers by regular mail, email, through the autocavo mobile App (through push notifications), social media, coupons or any other digital channels used by you.

If you are an autocavo customer you may adjust your Contact Preferences & Account Settings anytime via the App.

In order to be able to provide you with Personalized Offers, autocavo needs to understand your preferences. In order to be able to determine your preferences, autocavo will analyze:

  • Your vehicle service history: this includes data regarding (i) specific services and products you buy, (ii) the total amount of your purchases per transaction, and (iii) the time and place of the purchases you make.
  • When your vehicle is due for a service: this includes data based on (i) the estimated mileage of your vehicle, (ii) recommended preventive maintenance service intervals by your vehicle OEM, (iii) vehicle diagnostic information retrieved from the vehicle through the OBD device.
  • If, how and where you redeem offers (including coupons);
  • Your use of the Site, App and emails you receive from us: this includes data regarding (i) the links you click on the Site, (ii) the number of times you login to your account, (iii) your location based on your IP address, (iv) how you respond to or engage with emails sent by us, and (v) how you use the App (including your location as obtained through our App if this is something that you have previously consented.
  • Your recorded journeys on the App including your vehicle's geolocation, speed and acceleration, comparing this against other users (if you have consented to collection of your location).
  • Your participation in promotions.
  • Your responses to surveys.

In order to determine your preferences, autocavo may also combine your personal data already known by affiliates of autocavo including your use of websites, the App, coupons, social media, survey's, promotions and other digital channels

You can at any time stop receiving Personalized Offers via the App settings. We will in such case stop analyzing your personal data and purchasing habits, and delete or render anonymous any personal data that is no longer needed to serve you with Personalized Offers.

  • Technical and Functional Management of the Site and App

When you visit or use the Site or App, we process some technical information about you (such as your IP address, your location as obtained through the App if this is something that you have previously consented to, your recorded journeys on the App including your vehicles geolocation coordinates, speed, braking and acceleration (if you have consented to collection of your location)) to provide you the functionalities of our online services and to manage them. With this technical information we are able to manage the Site and Apps, for example to resolve technical failures or to improve their reliability.

We process technical data such as your geolocation coordinates in order to estimate vehicle mileage, record the trips you've taken and to show the nearest Partner Service Centers and gas stations (if available). We also collect driver behavior data such as speeding, harsh braking and rapid acceleration data in order to create a driver behavior score that is only accessible by you. We collect your VIN in order to identify you as an autocavo customer and to notify you of services as recommended by your vehicle OEM. We may collect the IP address of your computer or smartphone, details of the pages you have visited on the Site or App and the web browser you use to surf.

  • The Generation of Management Information and Statistical Data

autocavo performs research into market trends through statistical analysis. We use the results of such research to evaluate our current products and services and to adapt our products, marketing and service stations to new developments. The research results are only reported on an aggregate basis.

  • Feedback and Forum Facilities

If at any time the App offers any feedback and/or forum facilities (or similar), autocavo may collect the information that you disclose in using such facilities. Such information will be used in accordance with this Privacy Policy. Please note that autocavo cannot be held responsible for other parties' use of the personal data which you make available to such third parties through any feedback or forum facilities in this application. Please be careful about what personal data you disclose in this way.

Who has access to your data?

autocavo may disclose your personal data to any of the following:

  • Authorized third party companies involved in the operation of the autocavoFleet program, such as any other company that is permitted to supply products and/or services to autocavoFleet program users;
  • Any agents, service providers and/or subcontractors of autocavo and its affiliates; and
  • Any person to whom autocavo proposes to transfer any of its rights and/or duties.

autocavo also uses third parties for certain processing, such as website hosting. The collected personal data may be transferred to authorized third parties, which may be located outside of the Economic European Area (EEA) as part of the services offered to you. By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. As far as these third parties have access to personal data in order to execute these processing's, autocavo has taken the required organizational and/or contractual measures to ensure that your personal data is exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal data.

Except as set out in this Privacy Policy, we will not disclose any personal data without your permission unless we are legally entitled or required to do so or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals. Only if autocavo is required to do so by law, will your personal data be provided to supervisory agencies, fiscal authorities and investigative agencies.

For what Period do we Retain your Personal Data?

Upon your request to discontinue your participation in the autocavoFleet program or by deleting the App we will close the applicable accounts as soon as reasonably possible. We will also close or deactivate inactive customer accounts and close accounts that are used in violation of this Privacy Policy or applicable Terms and Conditions of Use. Personal data from closed or deactivated accounts will be deleted or rendered anonymous as soon as is reasonably possible. Under certain circumstances we will retain personal data from closed or deactivated accounts for longer, such circumstances being the prevention of fraud or to otherwise take actions permitted or required by law.

Which Cookies does autocavo use?

autocavo’s Site uses cookies. A cookie is a small text file that we send to your internet browser so that we are able to recognize your browser when you return. Cookies can collect data on the use of the Site such as which pages are visited and the duration of a user session. When you use the Site, the cookie sends data to autocavo. For further information on autocavo’s use of cookies, including how to reject or block some or all cookies, please visit: https://autocavo.com/cookie-policy.html.

If you Communicate with us Through Social Media.

Sharing our Site or Content through Social Media

If you choose to share the Site, the App or content through social media such as LinkedIn, Facebook and/or Twitter, your personal data (such as your name and the fact that you are interested in autocavo) will also be visible to all the visitors of your personal webpage on LinkedIn, Facebook and/or Twitter. On the use of such social media websites only the terms and conditions (including the privacy policy) of the social media website apply. autocavo is not responsible for the processing of personal data or the privacy policy of such social media websites, and autocavo’s Privacy Policy is therefore not applicable.

Our Facebook Page

We have a Facebook page. When you communicate with us through our Facebook page (for example, when you post a comment, upload media, send a personal message or become a fan of us by clicking the "Like" button, we may receive personal data about you (such as your (user) name, profile photo, your hometown, your email address and your gender). How we use your personal data, is described in the applicable Facebook Privacy Policy, which applies in addition to (i) this Privacy Policy and (ii) the terms of use and other statements from Facebook. autocavo encourages you to carefully read the terms of use and other statements of Facebook. Such terms of use and other statements may differ from this Privacy Policy.

How do we Secure your Personal Data?

We have implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use.

Who to Address Regarding Questions and Requests of Access, Removal etc.

We aim to keep our data about you as accurate as possible. If you would like to review, change or delete the details you have supplied to us, please send your request via email to support@autocavo.com

Inquiries

For questions regarding this Privacy Policy, please contact us:

4851 Tamiani Trail N
Suite 200
Naples, FL 34103.